Warranty claims are for a product being sent to Xcel for repair. For returns of Xcel online purchases not purchased from xcelwetsuits.eu, please contact the retailer from where you purchased the product.
At Xcel, we pride ourselves on the highest quality construction and fit. The following warranties apply per product category, under normal recreational use and proper care, on materials and workmanship from the original purchase date:
Wetsuits: 1 YEAR from original purchase date on all seams, 1 YEAR from original purchase date on neoprene.
UV, Accessories, Apparel: 3 MONTHS from original purchase date.
Xcel is the only party authorised to determine warranty eligibility. Submitting a warranty claim does not guarantee repair or replacement. Product sent to us for warranty will be evaluated for repair (or replacement) at Xcel’s sole discretion.
The following circumstances will not be covered under warranty:
Repairs, or alterations, to any area of the product done or attempted by anyone other than an authorised Xcel repair facility. Products classified as seconds, samples, or used. Damage from sunlight, chlorine, improper recreational use or care, or any damage beyond the product’s natural life expectancy. Warranty claim requests without valid proof of purchase. UV, Accessories, and/or Apparel products over 3 months from the original purchase date.
Find more useful info at the FAQ page.
If you would like to make a warranty claim, please send us an email at firstname.lastname@example.org with the details of your fault including photographs that clearly display the issue. If you could also include any details of your order then that would be excellent.