WHAT THICKNESS WETSUIT DO I NEED?
The numbers (e.g. 5/4) represent the thickness of the wetsuit neoprene in millimetres. The thickness of this material varies, dependent upon the part of the body that’s being covered. This is why there are often different numbers in the description. The wetsuit neoprene is almost always thinner on the arms and legs, to ensure that the movement of the surfer’s limbs are not overly restricted while surfing.
The numbers will be separated with either a ‘/’ or a ‘0’, with each number corresponding to a different thickness. The larger number, usually the first number (the number on the left), gives the thickness of the torso. The second (and sometimes third) number gives the thickness of the neoprene on the limbs.
DO YOU HAVE SIZE GUIDES?
Fit is the difference. It’s the most important factor in choosing your wetsuit, gear, and accessories. If a fullsuit doesn’t fit correctly, then it won’t perform its most basic function of keeping you warm.
Look for your fullsuit to fit snugly, tight to your body without limiting your natural range of motion or comfort. Like a new pair of shoes, after being worn 3 to 5 times, your fullsuit should be stretched in all the right places and will be at its ideal fit.
Xcel’s size chart is for use as a general guide for stock size items only. If your measurements fall in between sizes, we suggest choosing the next largest size. Size availability varies per style.
HOW DO I CARE FOR MY XCEL PRODUCT?
You can help maximise the natural product life of your wetsuit by:
- Rinsing your product after each use with fresh water. Cool water (hot water reduces neoprene flexibility)
- Hanging your product to dry inside-out on a plastic or wooden hanger in the shade.
- Occasionally rinsing your product in a no-bleach, mild laundry detergent.
- Avoiding heating or folding your product.
- Wetsuits should never be ironed or put in a clothes washer or dryer.
CAN I PLACE AN ORDER OVER THE PHONE?
We do not accept phone orders. All orders need be placed online and our website has been designed to offer you maximum security.
WHAT CURRENCY CAN I PAY WITH?
Prices of our products are displayed in Pounds Sterling.
ARE MY DETAILS SAFE?
Xcel Europe is committed to ensuring your online shopping experience is as safe and enjoyable as possible. If you would like more information on how your details are stored or used, please view our Terms and Conditions
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
For more info and delivery times, please visit our shipping information page by clicking HERE
WHERE IS MY ORDER?
Xcel Europe is committed to ensuring your online shopping experience is as safe and enjoyable as possible. If you would like more information on how your details are stored or used, please view our Terms and conditions (link at the bottom)
If your order has not reached you within the estimated delivery period, it could be due to one of the following reasons:
*The carrier has experienced a delay in which case your tracking information should display any delays and a new delivery date.
*The delivery company has tried to deliver and has left you a calling card.
*Your parcel has been left with a neighbour.
*Your parcel has been left in a safe place.
*Delays due to local postal volumes or adverse weather conditions.
*Orders going outside of the UK may encounter customs delays.
If none of these applies, please check with the carrier or your local sorting office as they might be able to locate your parcel and provide you with further information.
HOW DO I RETURN A PRODUCT FROM THE UK?
Please only return items which were purchased from xcelwetsuits.eu not from any other Xcel dealer. You have 30 days from the purchase date to be eligible for a full refund.
To return a product, there is no need to call or email us, just follow these simple steps:
- Include return note
Please attach a note with your name and billing address details or order number so that we can identify the return.
- Repackage your products
Please note that returned products must be unused and have all packaging and tags intact.
- Return via your preferred method
You can use any courier of your choice, however, we recommend using a tracked service. Take the parcel to your nearest store/post office and keep any receipts as they will contain your tracking number. Send to:
Xcel Wetsuits, Daniel Surf, Unit 13, Language South Road, Plymouth PL7 5FL, United Kingdom
Returns are normally processed within 10 working days, once the returned products have been received into our warehouse.
Upon inspection of the returned product, Xcel Europe will issue a full refund less the original delivery charge. In the unlikely event that an item is returned to us in an unsuitable condition, Xcel Europe reserves the right not to refund the item and arrange to send the item back to you at your expense.
A refund confirmation email will be sent to you once your return has been processed.
More info can be found here
I HAVEN’T RECEIVED MY REFUND YET?
Please note that refunds can take up to 10 days to be processed, if you have any questions about a refund, please contact our customer service by email
DO YOU HAVE ANY SHOPS?
CAN YOU PRICE MATCH AGAINST OTHER WEBSITES?
As a brand selling directly it is our responsibility to maintain recommended retail prices. If you find a better price from one of our resellers then you are in luck and should snap up the great deal.
HOW DO I USE A GIFT CARD OR COUPON CODE
Please add your desired items to your cart and then enter your promo code in the coupon box on the basket page. You will see in the cart totals box that the store discount has been applied. If you are still receiving problems, please contact us.
WHY IS A PRODUCT SHOWING ‘OUT OF STOCK’?
This means that we have sold out. Please use the back in stock notification in case the item comes back in.
WHAT ARE XCEL'S PRODUCT WARRANTIES? CAN I SEND MY PRODUCT TO BE REPAIRED?
At Xcel, we pride ourselves on the highest quality construction and fit. The following warranties apply per product category, under normal recreational use and proper care, on materials and workmanship from the original purchase date:
Wetsuits: 1 YEAR from original purchase date on all seams, 1 YEAR from original purchase date on neoprene.
UV, Accessories, Apparel: 3 MONTHS from original purchase date.
Xcel is the only party authorised to determine warranty eligibility. Submitting a warranty claim does not guarantee repair or replacement. Product sent to us for warranty will be evaluated for repair (or replacement) at Xcel’s sole discretion.
The following circumstances will not be covered under warranty:
Repairs, or alterations, to any area of the product done or attempted by anyone other than an authorised Xcel repair facility. Products classified as seconds, samples, or used. Damage from sunlight, chlorine, improper recreational use or care, or any damage beyond the product’s natural life expectancy. Warranty claim requests without valid proof of purchase. UV, Accessories, and/or Apparel products over 3 months from original purchase date.