Please browse our most frequently asked questions. If you cannot find the answer you are looking for please contact us by email using the sign-up form below.


We do not have a physical shop or public showroom so are unable to meet customers without a prior appointment.

We are reachable by phone at (+44) 0330 174 9315 during normal working hours, 9-5 Monday through Friday.

Please direct post to – Xcel Europe, Daniel Surf, Unit 13, Language South Road, Plymouth PL7 5FL, United Kingdom